For further information about your credit report contact Client Services on 13 23 33.

Investigate my credit report

If you wish to dispute information contained within your credit report complete the following steps:

  1. Obtain a copy of your credit report
    You can order a copy of your credit report online by visiting dnbcreditreport.com.au. Alternatively, you can complete and return the Personal Credit Report application form to:

    Dun & Bradstreet (Australia) Pty Ltd
    Attention: Public Access Centre
    PO Box 7405
    St Kilda Rd

    Personal Credit Report Application.pdf (38KB)

    If you wish to have the content of your file investigated download the following form:

    Update for consumer credit report - Australia.pdf (42KB)
  2. Notify D&B's Public Access Centre of the dispute
    Notification of disputes concerning the information contained within your credit file must be made in writing via the Consumer Credit File - Update Form.
  3. D&B will investigate the dispute
    Credit provider: Where the information has been provided directly from the credit provider, D&B will work with the credit provider to investigate the matter.

    Outcomes: In the event that the appropriate documentation is supplied, D&B will update your credit file to reflect the change. In the event that the entry is correctly recorded and there is insufficient documentation, a statement can be included into your credit file advising that the entry has been queried and your file will not be amended.

    Public record entry: Where the information relates to Public Records, a D&B public access representative will request that you provide relevant documentation from the court to update your credit file.

    Outcomes: In the event that the appropriate documentation is supplied, D&B will update your credit file to reflect the change. In the event that the entry is correctly recorded and there is insufficient documentation, a statement can be included into your credit file advising that the entry has been queried and your file will not be amended.
  4. Notification of the outcome of the dispute
    Within 14 days of the dispute being lodged, a public access representative will notify you of the outcome of the dispute.
  5. Disclosure of the amended report to previous enquirers
    D&B will provide previous enquirers of your credit file (within the past three months or between the time the error was made and the date of the dispute) with an amended credit file. Previous enquirers will receive an updated copy within 30 days.

  6. Right to appeal
    In the event that you are not satisfied with the outcome, you may exercise your right to Appeal to the Privacy Commission.

    Federal Privacy Commission (Australia)
    Address: Box 5218 Sydney NSW 2001
    Hotline:1300 363 992