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Comparative benchmarking
Internal vs. D&B
Outsourcing part your Receivables Management in a Comparative Benchmarking environment provides you with the facility to measure the performance of the D&B RMO group against your internal areas.
This enables you to assess the effectiveness of any existing internal receivable management team you may have. A key benefit of this comparative business model is the enhancement of your ability to determine what is satisfactory performance for your business. Additionally it provides an important continuous improvement mechanism.
Real time performance monitoring
LedgerView Scorecard
LedgerView is the RMO web based reporting application, which enables you to, check our recovery performance online, access the status of your ledger and to view real time activity on customer's account.
LedgerView provides you online access to your personalised balanced scorecard which weights results using advance metrics. D&B RMO monitors key performance areas such as dollars collected, day sales outstanding (DSO), cost of collection, customer value, retention and education. We define together objectives up-front and measure our progress through the scorecard.
Instant picture of your ledger
LedgerView Report
LedgerView enables you to access online the status of your ledger. Various metrics are available to you such as, outbound/inbound and placed calls, average daily calls per consultant, average handle time, letter contact volume, dunning contacts made (by risk/type), debtor file and call outcome status e.g.: Paid/New invoices sent, Promise to pay, Disputes, Payment arrangements
The metrics allow us to track ledger and collections performance over time, giving you a clear picture of your ledger activity daily, weekly, monthly and yearly, in value and quantity. LedgerView offers smart reporting including summaries, trends, charts and ratios, giving you an instant feel of your ledger's status.
