- How is the DUNS number different to an ACN or ABN? Why is it important?
- Where do I get information on sole traders and partnerships?
- How do I know if I have been charged for a report?
- I forgot my password. What do I do?
- Can I access DebtView through CreditGate?
- How do I change the details of a user account?
- Can more than one person be logged in when using the same access codes?
- I incorrectly confirmed a file match in the consumer bureau. What do I do?
- Why can't I access the consumer file of an individual?
- What is the difference between a consumer and commercial file in the individual consumer credit bureau?
- I purchased a report but it hasn't been delivered to me?
- I ordered one report but my usage says I have ordered two?
- Why can't I get reports on Trusts?
- How do I update my email address in the delivery method option of the confirmation page?
- Why won't my password store?
- I am having problems logging in. Why?
- How do I exclude the document listing when I print?
- Why do the report options default to a D&B Report and not the Commercial Bureau Enquiry?
- Why are there so many options to search by? Why not just use an ABN search like other agencies?
- Why are there no financials in my D&B or BIR report?
- In cases where I receive a D&B report or a BIR report immediately, the financials on file do not seem to be the latest. How do I obtain these?
How is the DUNS number different to an ACN or ABN? Why is it important?
A DUNS number is a unique identifier and mainly used for cross border investigations. They are all linked to ABN and ACN numbers where businesses operate within Australia. Where it differs is a DUNS number is assigned to companies globally and will remain unchanged for the life of the company. At D&B, this number is a means to identify corporate linkages, minimise duplicates and track changes to company structures over time.
Where do I get information on sole traders and partnerships?
When dealing with sole traders or partnerships, it is important to obtain information on the individuals who are operating the business. To obtain this information, you will need to access the individual consumer bureau and at the basic level order a public record enquiry to receive 7 years judgements, 5years bankruptcies and 3 years summons.
How do I know if I have been charged for a report?
You will need to log into CreditGate and order a usage report. This report will allow you to view the reports ordered on the nominated dates and the charges made on your account. If you are still unsure, we recommend contacting client services on 13 23 33.
I forgot my password. What do I do?
If you have forgotten your password, please contact Client Services on 13 23 33 and they will assist you over the phone provided you are the main account holder.
Can I access DebtView through CreditGate?
Yes provided you are a Receivables Management (RMS) and Credit & Information (C&IS) client. If so, you will need to make sure your subscriber number for CreditGate and DebtView match and this will allow you to navigate between both systems without having to sign in and out of each.
How do I change the details of a user account?
You will need to contact your account manager at D&B to request account details to be amended. If you are unsure of who your account manager is, please contact client services on 13 23 33.
Can more than one person be logged in when using the same access codes?
Yes. The CreditGate system allows for multiple users to be logged in at any one time to access and order credit reports.
I incorrectly confirmed a file match in the consumer bureau. What do I do?
You will need to note the file number provided after the confirmation and contact customer service 13 23 33 as soon as possible and they will rectify the file.
Why can't I access the consumer file of an individual?
The individual consumer credit bureau is used by those businesses who deal within the consumer credit industry and those who deal with sole traders and partnerships. It is governed by the consumer privacy act, therefore minimal access is provided to companies across Australia. If you wish to gain access, please contact your account manager or Client Services on 13 23 33.
What is the difference between a consumer and commercial file in the individual consumer credit bureau?
The difference between a consumer file and a commercial file within this bureau is a consumer file relates to the personal credit transactions that an individual makes. For example, home loan, credit card, personal mobile phone. The commercial file to the commercial credit transactions the individual makes for commercial/business purposes. For example, company credit card, business loans.
I purchased a report but it hasn't been delivered to me?
Firstly, you will need to check your usage history by ordering a usage report to determine whether you have been charged for this report. If you have confirmed the order, please contact client services on 13 23 33 and they will re-send the report to you. If the report does not appear in your usage report, then you will need to re-order.
I ordered one report but my usage says I have ordered two?
In the first instance, contact Client Services 13 23 33 and ask for one report to be removed. This will need to be actioned on the same day it occurred. Beyond this point, you will need to contact your account manager to discuss.
Why can't I get reports on Trusts?
Trusts are not incorporated entities and therefore can not be reported on. You will need to find out who the trustees are trading behind the trust and order a report accordingly. The trustee/s may be individuals or businesses.
How do I update my email address in the delivery method option of the confirmation page?
You will need to contact your account manager to request for amendments to be made to your account.
Why won't my password store?
For security reasons, the system won't allow passwords to be saved. Only subscriber number and user ID will be stored.
I am having problems logging in. Why?
If you are having problems logging in, please contact Client Services on 13 23 33 to check if we are having system problems. Alternatively, contact your account manager to check your subscription details.
How do I exclude the document listing when I print?
The only way to exclude these pages from the credit report is to opt No on the order confirmation page where it refers to 'include ASIC documents'.
Why do the report options default to a D&B Report and not the Commercial Bureau Enquiry?
There is no reason only that it is a system default option like any listing you would see.
Why are there so many options to search by? Why not just use an ABN search like other agencies?
The CreditGate system was created to be user friendly. Depending on depending on the criteria you capture on the entities you are searching, will depend on the search option you use. Not everyone will capture an ABN, so the other options provide alternatives.
Why are there no financials in my D&B or BIR report?
Not all companies have to lodge their financials at ASIC. For those who do, D&B will capture this information. Where they are absent, D&B's research team will attempt an investigation to obtain these for you. However, there is still no guarantee that we will obtain these. To submit an investigation, please contact Client Services on 13 23 33.
Similar to Q20, you will need to contact Client Services on 13 23 33 to place a re-investigation request. Again there is no guarantee that we will capture this information but also there is no extra charge for this investigation.
