D&B's Complaints Handling Procedure, in accordance with the Australian Standards for Complaints Handling AS4269-1995, promotes timely and efficient handling of complaints in a fair and objective manner.
Where a D&B customer or member of the general public has not had an issue resolved to their satisfaction, D&B provides the opportunity for these issues to be formalised through the completion of a D&B Complaints Lodgment form.
A Complaints Handling Officer within D&B will be assigned to the complaint and will respond with advice of resolution within 30 days.
Please note that D&B defines a complaint as a pursued problem. Therefore, the relevant department of D&B must first have dealt with any issues before a complaint can be lodged. This potentially allows the issue to be rectified before reaching the stage of becoming a formal complaint.
If you wish to issue a complaint please click here to complete an Online Form
or download a Complaint Lodgment Form (230KB) and return it to:
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Attention to: Complaints Handling Council PO Box 7405
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For further information download a copy of the Complaints Handling Procedure (217KB).
