This page provides a range of information about Dun & Bradstreet's quality standards. To access the information you require click on the appropriate link below:
The promise
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Management at all levels of D&B is committed to take action to make D&B a great place to work. We measure the effectiveness of our past actions, are accountable for our commitments and we continue to seek what still needs to be done to improve employee satisfaction. |
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- ISO 9000 is recognised in the European and Asia Pacific Community as the leading quality management standard.
- Large and small manufacturers and service companies in Australia, Europe and the U.S. are using ISO 9000 certification to benchmark their choice of suppliers.
To view D&B's certificate download the pdf: Quality Standard Certificate.pdf (168KB)
Quality policy
Customers rely upon D&B to provide the insight they need to build profitable, quality business relationships with their customers, suppliers and business partners.
The promise we offer our customers is quality.
Management at all levels of D&B is also committed to take action to make D&B a great place to work. We measure the effectiveness of our past actions, are accountable for our commitments and we continue to seek what still needs to be done to improve employee satisfaction.
Our business success depends on customer satisfaction and loyalty, which in turn, depends on employee satisfaction and effectiveness.
We strive to deliver on Quality, Service, Reliability, Integrity, Value and Innovation. To this end, we have leveraged the requirements of the Quality Standard -AS/NZS ISO 9001:2000 to form a critical basis to our Quality Assurance System.
Quality Assurance is synonymous with D&B.
Our key company priorities are to position D&B as the industry leader and to protect our core business through new initiatives that build customer loyalty, retention and inventory. This Quality Policy supports our strong commitment to quality and our drive towards achieving our company priorities.
As a Quality Certified Company our company priorities will be achieved.
To view D&B's quality policy download the pdf: Quality Policy.pdf
ISO 9001:2000
This certification dictates that comprehensive written procedures are in place for all aspects of the organisation, and that an internal audit function is charged with the maintenance and enforcement of those procedures. Certification to this new standard demonstrates our commitment to becoming a truly customer - focused organisation. An organisation that is committed to providing the highest level of product and service quality.
- Well defined and documented procedures improve the consistency of output
- Quality is constantly measured
- Procedures ensure corrective action is taken whenever defects occur
- Defect rates decrease
- Defects are caught earlier and are corrected at a lower cost
- Defining procedures identifies current practices that are obsolete or inefficient
- Documented procedures are easier for new employees to follow
- Organisations retain or increase market share, increasing sales or revenues
