At Dun & Bradstreet, we have a strong culture that drives everything that we do. We have a clearly defined People Strategy that is tightly aligned to our business strategy and goals and that is underpinned by our 6 'Guiding Principles':
- Performance ethic
- Execution discipline
- Promote, recognise & reward on merit
- Thought leader
- Customer driven
- Feel good about your contribution
And we are committed to living these principles to deliver value to our customers every single day.
How do we live our values?
It is important to us that our values are not just words on an internet page. We are committed to living these principles to deliver value to our customers every single day. Some examples of how we do this are outlined below.
When you join Dun & Bradstreet, you know you are joining an organisation that conducts performance reviews on a 6-monthly basis, so that you can be secure in the knowledge that you and your manager can set goals, work together to achieve them, and be rewarded when you achieve your best!
External customer driven
In 2002 we introduced an externally focused survey to facilitate an understanding as to what drives Dun & Bradstreet customer satisfaction, empowering our customers to make faster, more confident business decisions. Within the survey there are several dimensions that are measured including our products, sales consultant performance, customer support, price and our delivery systems. Our aim as an organisation is to continually benchmark and improve upon our product quality, innovation, customer service levels and to achieve profitable growth. In line with this commitment, Dun & Bradstreet operate twice yearly a web - based customer satisfaction survey. The results provide us with invaluable insight into the level of satisfaction amongst our customers. This insight drives the development of action plans by our management team to ensure we continually add value to our customer's processes.
At Dun & Bradstreet we have shown our commitment to this value by taking the lead in supporting a shift in Australia's credit reporting from the existing 'negative reporting system' to a 'fair positive reporting system'.
Promote, recognise & reward on merit
As a business that values performance it is important that we provide rewards to staff who live this value through their actions and behaviour. Career and development opportunities are provided to staff who demonstrate consistently high performance. In addition, our annual salary reviews are directly linked to the 6-monthly performance reviews.