D&B's Complaints Handling Procedure, in accordance with the Australian Standards for Complaints Handling AS ISO 10002:2006, promotes timely and efficient handling of complaints in a fair and objective manner.

Where a D&B customer or member of the general public has not had an issue resolved to their satisfaction, D&B provides the opportunity for these issues to be formalised through the completion of a D&B Complaints Lodgment form.

A Complaints Handling Officer within D&B will be assigned to the complaint and will respond with advice of resolution within 30 days.

Please note that D&B defines a complaint as a pursued problem. Therefore, the relevant department of D&B must first have dealt with any issues before a complaint can be lodged. This potentially allows the issue to be rectified before reaching the stage of becoming a formal complaint.

To lodge a formal complaint, you are required to complete D&B Complaints Lodgement form.

Complete the online complaints form

Alternatively, download a Complaint Lodgement Form.pdf (25KB) and return it to:

Australia

Attention to:
Complaints Handling Council
Dun & Bradstreet Australia
PO Box 7405, St Kilda Rd
Melbourne VIC 3004
e.
chc-au@dnb.com.au
f.
(03) 9828 3447

New Zealand

Attention to:
Complaints Handling Council
Dun & Bradstreet New Zealand
PO Box 9589, Newmarket
Auckland 1031
e.
chc-nz@dnb.co.nz
f.
(09) 309 2050

For further information about how D&B will handle your complaint, you can download a copy on the Complaints Handling Procedure (PDF)